 |
1 . Which payment methods do you accept? |
 |
We currently accept Paypal and MoneyBookers as our prefered online payment method for small to medium purchases. Having your Paypal account verified and ensuring your delivery/contact information is up to date will speed up the verification and delivery of your order. For larger orders, we prefer payment via Western Union.
|
|
2 . How do I sell game currency to OLG?
|
|
To sell game currency, please contact our Live Help, e-mail us at olgtradecom@hotmail.com or contact our MSN Messenger (olgtradecom@hotmail.com). We shall discuss a price with you and ask you to deliver your currency to our characters ingame. Upon receiving your currency, we shall make payment to you via Paypal.
|
|
3 . Are there discounts for larger order?
|
|
Yes, we offer bulk discount.Please contact us via Live Help,or email us (olgtradecom@hotmail.com) for more details.
|
|
4 . Will my account get banned if I buy from OLG?
|
|
Quite simply - no. We have never been informed of any account bans of OLG customers due to their dealings with OLG. We are a reputable company that does not engage in cheating, exploiting or phishing. Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you we are not one of those. We are proud of our company¡¯s reputation and we will continue offering a safe, quality service to our customers, whilst combatting scammers and fraudsters in MMORPGs.
|
|
5 . Why does the price of currency change all the time?
|
|
Our prices are set according to our stock levels and are edged to remain competitive with other sites. Additionally, our prices rise and fall to match the supply and demand of each game and server.
|
|
6 . How can I communicate with OLG after my payment has been made?
|
|
You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the About Us section). Please quote your order number to ensure your enquiry is dealt
with swiftly.
|
|
7 . Why do you sometimes need to call me when I've made an order?
|
|
(1) There may have been an error on your order, a mis-spelt character name or complications with payment.
2)If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available.
3) For largers orders, we must confirm your identity and legitimate possesion of the card orPaypal account you are using to pay. This serves to decrease fraud and deter scammers,
something which benefits all our customers and MMORPG players.
4) If you are worried about an order or have not managed to resolve an issue via e-mail,we may call you to assure you and help resolve any problems you are having
|
|
8 . How will I be paid for goods that I sell to OLG?
|
|
Payment for currency, items and accounts sold to OLG will be made via Paypal.
|
|
9 . How is my information protected from hackers/fraudsters?
|
|
By becoming a OLG customer, you are dealing with a reputable company with a long history of satisfied customers. However, successful companies such as ours are often targetted by hackers and phishers in order to steal your account, personal and/or payment information. We ask that you take certain precautions to protect yourself from fraud:
1) When purchasing through OLG, you should only send payment to olgtradecom@hotmail.com - if you are asked to send payment to any other address, this is not us!Ensure that, when you think you are purchasing on the OLG web site, that the URL in your address bar reads ¡°www.OLGTrade.com¡±.
2) You can ensure you are dealing with OLG staff ingame by e-mailing us or otherwise contacting us with a security phrase. Our staff will repeat this to you ingame to verify you are dealing with OLG.
3) If you need to verify the validity of a OLG staff member, please contact our Live Helpand they will confirm their validity for you.
|
|
10 . About WOW Leveling. |
|
With olgtrade.com,in the end,you keep all drops and equipment.In the end,you might pay a little more,but you will have a lot of gold and better equipment.
Safety is guaranteed by performing live leveling on US IP addresses.Each account gets a private IP that has not been recycled.To test your leveling,log in and say hello to your character.Our levelers are trained to avoid conversation and keep it short,but you will get a human response!
You will be leveled approximately 10 hrs per day to simulate regular playing.This is somewhat slower,but leveling too long will get you banned.Live leveling also means quests and quest rewards.When the leveling process is complete,you have better gear and fraction than if you were leveled by a bot.
To check the progress of your character at any time,use the wow armory or our powerleveling report (track powerleveling order).Logging into an account during leveling can cause it to be banned and the armory and our powerleveling report can answer your question more quickly than email support.Do not log into the website worldofwarcraft.com -IP logs are crossreference and you will be banned for account sharing.
|
|
11 . How long does it take for my payment made via Paypal to be processed?
|
|
If you are using Credit Card/ Paypal account balance, the process is almost immediate and delivery will be done as soon as Paypal alerts us with regards to your payment. We will then do the delivery soon as we have verified all your details.
|
|
12 . What is OLG about?
|
|
OLG is a company that has evolved to serve the needs of the MMOG community. We are entirely devoted to enhancing the online gaming experience of all, by providing a service that adds to the enjoyment of tens of thousands of our customers' online adventures every day. OLG has maintained its position by being flexible and adaptable, and we will continue to be sensitive to the changing needs of online gamers world wide.
|
|
13 .
Live Help
|
|
OLG is committed to provide maximum customer satisfaction by providing a 24/7 on-line help chat system to ensure all your queries being answered at the soonest instant.
|
|
14 . What should I do if the LiveHelp is not available? |
|
Much as we set the highest priority for all our valued customers, instances where internet connections are temporally down or our systems might be facing some technical faults and disturbances are inevitable. In event of such situation, please do contact us via email and we will revert back to you shortly.
|
|
15 . Live Help is on , but no one seems to be answering.
|
|
Under such situation, we urge you to hold your cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live help system. After all, you are served by a human being behind a computer. However, you can contact us via email and we will revert back to you shortly.
|
|
16 . How can I track my order status?
|
|
On the bottom left of the page,you will find 'Track Your Order' & 'Track Powerleveling' ,input your order number and click 'search' botton.
If you are our member,login to your accout.It's more easy to track your order.You needn't remember your order number.In User Center,just click 'Gold Order List' or 'Power Leveling Order' to see all your order details.
|
|
17 . How long do I have to wait for your delivery? |
|
Delivery usually occurs within 5 min to 15 min after payment has been received. We are trying our best to send the gold to you ASAP. However for some of the newer or more popular servers, It may some time, If delivery has not been sent within 48 hours, we will fully refund you if you desire.
|
|
18 . Can i ask for refund if you didn't make the delivery in a timely manner?
|
|
Yes, you can.If we can¡¯t deliver it within 48 hours, we will refund your payment immediately. If you have any questiones, you can contact us through live support on our website OR email us OR message us through MSN.
|
|
19 . Why haven't I received my order? |
|
If your order is in stock we can usually deliver within 5 to 15 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.
|
